B2B SaaS terms and conditions

Luca Huerse, sole proprietor, trading as “Carta”, Karl-Schurz-Straße 13, 70190 Stuttgart, Germany. Paid contracts initially arise by acceptance of an individual quote or, later, by an expressly confirmed paid upgrade. The quote, DPA, exit schedule, SLA, these terms and the AUP form the contract.

Carta provides web software for importing, editing, translating, designing, publishing and statistically analysing digital menus. The Starter plan covers up to 2 restaurants. AI output is a suggestion and not professional or legal review.

The trial lasts 1 month. Starter then costs €30.00 net plus applicable VAT per month. Custom services require a separate quote. Invoices are due within 14 days. Following notice and a reasonable cure period, Carta may suspend for non-payment without removing export rights.

After the trial, the contract continues indefinitely and may be terminated on 14 days’ notice to the end of the monthly billing period. Termination for cause remains available. The exit schedule governs switching, retrieval and deletion after termination.

The customer is responsible for authorised users and roles. Agencies and franchise organisations require demonstrable authority from each restaurant operator. Credentials must be protected.

Before each publication, an authorised person reviews dishes, descriptions, prices, sizes, extras, allergens, additives, dietary labels, translations, availability, images and operator details and confirms version publish-confirmation-2026-08-27. The restaurant operator is responsible for the published menu. AI extraction does not replace review.

The customer provides all mandatory information accurately, visibly, in time and keeps it current. Where allergen information is given orally, informed staff and directly accessible written or electronic records must be available. Footer notices do not replace actual records or correct item prices. Restaurant prices must include VAT, service and surcharges.

The customer warrants the required rights and grants Carta the non-exclusive licence needed to store, edit, translate and publish content for the contract term. The customer indemnifies Carta against justified third-party claims caused by culpably unlawful customer content; Carta’s contributory responsibility remains taken into account.

Illegal, misleading, infringing, harmful or security-threatening use is prohibited. Carta is not required to monitor content generally, but processes specific notices and may proportionately restrict or remove content.

The DPA applies to processing on instructions. Special-category and criminal-offence data are prohibited without a separate agreement.

Carta targets 99.0% monthly availability. This is not a strict no-fault guarantee. Statutory defect and reduction rights remain. Significant planned maintenance is announced 48 hours in advance where possible.

Carta has unlimited liability for intent, gross negligence, injury to life, body or health, product liability, fraud and guarantees. For slight negligence affecting essential obligations, liability is limited to typical foreseeable loss and generally the net fees for the preceding twelve months. Other slight negligence is excluded. Mandatory liability remains unaffected.

Both parties protect confidential information. Objectively necessary changes are announced at least six weeks in advance; silence is not consent. Where required, express consent is obtained or a termination right is provided.

German law applies, excluding the CISG. Stuttgart is the place of jurisdiction for merchants and public-law entities. Mandatory jurisdiction rules remain unaffected.